- Check your return/exchange meets our terms below.
- Email firstname.lastname@example.org - subject line your order number and request. E.G - #9876 - EXCHANGE.
- Include specific instructions on how we should process your return and the reason e.g - ORIGINAL HIGH WAISTED LEGGINGS BLACK S - EXCHANGE FOR SIZE M - TOO SMALL
- Once the request has been accepted you will be emailed a pre-paid returns label. Simply print off the label, attach clearly and securely to your parcel and send at your local post office.
- Once the item(s) are received and checked your refund will be processed or exchange dispatched immediately and you will receive notification via email.
- Items must be requested to be returned or exchanged within 28 days of delivery.
- Due to hygiene laws, please note that our 'Signature Briefs' are non returnable.
- Returned item(s) must be unused and unwashed with no scent, in its original packaging, with any labels still attached. Any items not returned in a resell-able condition will be returned to sender and notified via email.
- We cannot refund any taxes, duties.
- All sale items purchased with a 50% or higher discount, will be final sale and are non-returnable/non-exchangeable.
- We will give you a refund for the price paid of any product properly returned by you in accordance with the terms of this returns policy (excluding the original delivery charges ).
- We will refund any money due using the same method originally used by you to pay for your purchase.
- We will process the refund as soon as possible however this process may take up to 5 working days following the day we receive your returned product(s).
- All sale items purchased with a 50% or higher discount, will be final sale and are non returnable/non-exchangeable.
- We can only exchange an item for a different size or colour in the same style or for a different product of the same price as the original item.
- All sale items with a 50% or higher discount will be final sale and are non returnable/non-exchangeable.
If you have any questions regarding the process, please contact email@example.com