WHAT IS YOUR RETURNS POLICY?
Returns must be requested within 14 days from your parcel's delivery or collection date.
Please keep in mind that your return must be back with us on or before the 14th day.
Items MUST be returned in their original plastic packaging & their original swing tags are still attached.
We're unable to accept returns for any underwear.
Bodysuits must be returned with their original hygiene strip still intact.
Sculpt Activewear protects all rights to reject any items if we deem your item to have been tampered with, caused damage or made unauthorised alterations to obtain a full refund.
Items must be free of any stains/markings e.g. fake tan/make-up.
Items must be unworn, unwashed and free of any smells including body odour, deodorants & perfumes.
If your return does not meet the criteria outlined above, it will be refused due to any of the above reasons, your order will be re-packaged and returned to you. You will receive an email informing you of the reasoning behind the refusal, with picture evidence.
You can not return your TikTok order to us using our online returns portal. Our online returns portal will only allow you to return any orders placed on our website that meet the above guidelines. You can contact TikTok directly through the TikTok app for information on our to return your order to us.
HOW DO I RETURN?
If you would like to return your order to us, you must return it through our returns portal located in the footer on our website or by clicking here. Returns costs must be paid for by yourself and we recommend you use a tracked/signed for service and you keep the receipt until your parcel comes back to us, as we can not be held responsible for any lost returns. We can not refund you for any returns that do not reach us.
We can also provide Royal Mail returns labels for you to return your order to us at your local Post Office. If you would like a label to return your order, there will be a charge of £2.99 to use this label, which will be deducted from your final refund amount.
We offer FREE EXCHANGES for all UK orders. All returns must be requested via the returns portal which can be found here, in the website footer or the mobile menu.
You MUST include the packing slip in your return to ensure we can issue your refund or process your exchange successfully.
Once your return/exchange has been accepted you will receive an email confirmation and you will then be able to return your order to us.
Alternatively, you can return your order directly to HQ which you can select in the portal.
We are currently unable to offer free returns for any orders outside the UK. Please ensure you return via a reliable service and obtain a receipt with tracking.
Below is our return address which you can write or print onto your package to make your return:
Sculpt Activewear HQ
Office 16, Tameside House
Tameside Business Park
HOW DO I EXCHANGE?
We offer exchanges for a different size only. Simply choose the exchange option in the returns portal and follow the instructions.
Only products in stock are available to exchange. We can not offer exchanges for different items. If you wish to exchange an item for a different one, you must return the item for a refund and you can then order the item on our website.
WHEN WILL I GET MY REFUND?
We will issue your refund for returned items within 5 working days of receiving your package in our warehouse.
We’ll send you an email as soon as your return has been processed and the amount will be refunded via the original payment method and will take around 3-5 working days to reach your credit/debit account.
CAN I CANCEL OR AMEND MY ORDER?
Please email our customer service team at email@example.com to request a cancellation or delivery address change. Amendments and cancellations cannot be guaranteed. We will get in touch to confirm if your request has been successful.
Please note - we cannot make any amendments to the items, quantities or sizes in your order. If you believe you have ordered the incorrect items please request a cancellation and place a new order for the correct items.
I HAVE AN ISSUE WITH MY ORDER
If you have an issue with an item you've received, please contact our customer service team at firstname.lastname@example.org within 7 days of receiving your order so that we can assist with any issues you may have.
Please note - we cannot look into queries for lost parcels, faulty items or delayed delivery time after this period, as these need to be investigated as quickly as possible once your order has been dispatched with our courier.