RETURNS & EXCHANGES

WHAT IS YOUR RETURNS POLICY?

  • Returns/exchanges must be requested and returned within 14 days from your parcel's delivery or collection date - Please remember that your return must be with us on or before the 14th day.
  • Items MUST be returned in their original plastic packaging & have the original swing tags still attached.
  • We're unable to accept returns for any underwear.
  • ​You MUST include the packing slip in your return to ensure we can issue your refund or process your exchange successfully. If you fail to provide this, your return will be delayed and we may not be able to process your return.
  • Bodysuits MUST be returned with their original hygiene strip still intact.
  • Your return will be rejected if we believe your item has been tampered with, has been deliberately damaged or you have made unauthorised alterations to obtain a full refund.
  • Items must be free of any stains/markings e.g. fake tan/make-up.
  • Items must be unworn, unwashed and free of any smells including body odour, deodorants & perfumes.

Sculpt Activewear reserves the right to refuse any returns that break these conditions outlined above. If your return does not meet the criteria outlined above, it will not be refunded/exchanged and it will be re-packaged and returned to you. You will receive an email informing you of the reasoning behind the refusal, with picture evidence and a tracking link so you can track its delivery.

You can not return your TikTok order to us using our online returns portal. Our online returns portal will only allow you to return any orders placed on our website that meet the above guidelines. You can contact TikTok directly through the TikTok app for information on our to return your order to us.
 
HOW DO I RETURN?

If you have collected your order from our address, you can simply drop it back off at the address it was collected from. Please note, that you can not use our online returns portal to request a return/exchange for your order. Our returns portal will only accept orders that have been shipped out to customers.

If you would like to return your order to us and it has been delivered to you, you can return it through our returns portal located in the footer on our website or by clicking here. We can provide a Royal Mail returns label for your return for a charge of £2.99, This will be deducted from your final refund amount. Simply print off this label, package your return up along with your invoice so we can identify your return once we receive it, stick the returns label on the bag and take it to your local Post Office. Please also ensure to retain the receipt as proof of postage until we receive the return back.

You can also return your order to us yourself with a courier of your choice. We recommend you use a tracked/signed for service and you keep the receipt until your parcel comes back to us, as we can not be held responsible for any lost returns. We can not refund you for any returns that do not reach us.

Please note, that we can only provide returns labels for UK orders. We can not provide any return labels for orders placed outside of the UK due to courier restrictions.

Below is our return address which you can write or print onto your package to make your return:

Sculpt Activewear HQ
Office 16, Tameside House
Tameside Business Park
Windmill Lane
Denton, Manchester
M34 3QS

HOW DO I EXCHANGE?

We offer exchanges for a different size only. Simply choose the exchange option in the returns portal and follow the instructions. You can access our returns portal by clicking here.

If you have collected your item from our warehouse but wish to exchange it for another size, simply pop down to our address between the hours of Mon-Fri, 10am-4pm

If you are returning your exchange to us without using our returns portal, simply write on and include your invoice what size you'd like instead and our team will process this once we receive it back.

Only products in stock are available to exchange. We can not offer exchanges for different items. If you wish to exchange an item for a different one, you must return the item for a refund and you can then order the item on our website.

Below is our return address which you can write or print onto your package to make your return for an exchange:

Sculpt Activewear HQ
Office 16, Tameside House
Tameside Business Park
Windmill Lane
Denton, Manchester
M34 3QS

WHEN WILL I GET MY REFUND?

We will issue your refund for returned items within 5 working days of receiving your package in our warehouse.

We’ll send you an email as soon as your return has been processed and the amount will be refunded via the original payment method and will take around 3-5 working days to reach your credit/debit account.

WHEN WILL I GET MY EXCHANGE?

Exchanges will be processed within 5 working days of being received back at our warehouse. Once your exchange has been processed and sent out, our team will send you an email with a tracking link for your new item.

CAN I CANCEL OR AMEND MY ORDER?

Please email our customer service team at enquiries@sculptactivewear.com to request a cancellation or delivery address change. Amendments and cancellations cannot be guaranteed. We will get in touch to confirm if your request has been successful.

Please note - we cannot make any amendments to the items, quantities or sizes in your order. If you believe you have ordered the incorrect items please request a cancellation and place a new order for the correct items.

I HAVE AN ISSUE WITH MY ORDER

If you have an issue with an item you've received, please contact our customer service team at enquiries@sculptactivewear.com within 7 days of receiving your order so that we can assist with any issues you may have.

Please note - we cannot look into queries for lost parcels, faulty items or delayed delivery time after this period, as these need to be investigated as quickly as possible once your order has been dispatched with our courier.