Returns Policy

Returns must be received within 14 days of delivery or collection. To be eligible for a refund or exchange, items must be:

• Unworn, unwashed and free from odours, stains, make-up, fake tan and pet hair.
• Returned in their original plastic packaging with swing tags attached.
• Accompanied by the original packing slip.
• Bodysuits must have their original hygiene strip intact.

For hygiene reasons, underwear cannot be returned, and opened socks are non-returnable.

Returns that are damaged, altered, tampered with or do not meet these conditions may be rejected and returned to you. You will receive an email explaining the reason, with photographic evidence and tracking details.

How to Return an Order

Shipped Orders

Return your order through our online returns portal. UK customers can purchase a Royal Mail returns label for £3.99, deducted from the refund. You can print the label or request a QR code through the Royal Mail returns portal.

Alternatively, you can use your own courier. We recommend a tracked service and keeping your proof of postage, as we cannot refund returns that do not reach us.

Return labels are only available for UK orders. International customers must arrange their own return shipping.

Click & Collect Orders

Return your order directly to our warehouse. Click & Collect orders cannot be processed through the online returns portal.

TikTok Orders

TikTok purchases cannot be returned through our website's returns portal. Please contact TikTok through the app for return instructions.

Return Address

Sculpt Activewear HQ,
B4.05, Tameside Business Park,
Windmill Lane, Denton,
Manchester,
M34 3QS

Exchanges

Exchanges are available for a different size only, subject to stock availability.

• Shipped orders: Request an exchange through our returns portal. If returning outside the portal, include your invoice and the requested size.
• Click & Collect orders: Visit our warehouse to exchange your item for another size.

We cannot exchange items for different products. To change an item, return it for a refund and place a new order.

Mystery Box Returns

Mystery boxes cannot be exchanged for other items. Individual items may be returned for a refund, but if returning the entire box, all items must be included.

Free Gifts with Purchase

Any free gift received with your order must also be returned to qualify for a full refund. If the gift is not returned, £10 will be deducted from your refund to cover its cost. This does not affect your statutory rights.

Click & Collect Collection Period

Orders will be held for up to 4 weeks from the date you receive your collection-ready email. After this period, your order will be cancelled and refunded, and you will need to place a new order.

Refunds & Exchanges Processing Times

• Refunds: Processed within 5 working days of your return arriving at our warehouse. Refunds are issued to your original payment method and usually take a further 3–5 working days to appear in your account.

• Exchanges: Processed within 5 working days of receipt. A tracking link will be emailed once your replacement item has been dispatched.

Cancelling or Amending an Order

Contact us as soon as possible if you need to cancel or amend your order. Orders are typically processed within 24 hours, and changes may not be possible once processing is complete.

We can amend certain details, such as your email address, delivery address or size selection, where possible. We cannot replace ordered items with different products. If you ordered the wrong item, your order will need to be cancelled and reordered, provided cancellation is still possible.

Issues with Your Order

If you receive a faulty item or experience an issue with your order, contact help@sculptactivewear.com within 7 days of receipt so our team can investigate promptly. Issues involving lost parcels, faulty items or delivery delays must be reported within this timeframe.